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Cancellation & Refunds

Information about canceling your subscription and our refund policy.

Canceling Your Subscription​

How to Cancel​

  1. Click Billing in the header
  2. Click Manage Subscription
  3. Cancel the plan in the Stripe billing portal

What Happens After Cancellation​

  • Your subscription remains active until the end of the billing period
  • You won't be charged again
  • After the period ends, you'll be downgraded to the Free plan

Keeping Your Data​

When downgraded to Free:

  • All your bills and payment history are preserved
  • If over Free tier limits, you can view but not add new items
  • Additional users on your account lose access, and pending invitations can't be accepted, until you subscribe to Pro again
  • Upgrade anytime to regain full access

Refund Policy​

Requesting a Refund​

We offer refunds in these situations:

  • Within 7 days of initial subscription
  • Technical issues preventing use of the service
  • Billing errors (double charges, wrong amount)

How to Request​

Contact us with:

  • Your account email
  • Reason for refund request
  • Transaction date

Processing Time​

Refunds are typically processed within:

  • 3-5 business days for credit cards
  • 5-10 business days for other payment methods

Pausing Your Subscription​

Currently, we don't offer pause functionality. Alternatives:

  1. Cancel and re-subscribe - Your data is preserved
  2. Downgrade to Free - Keep basic access

After Cancellation​

Accessing Your Data​

Even on the Free plan:

  • All historical data is preserved
  • View (but not add) items if over limits

CSV/PDF export requires Pro. Export your data before your paid period ends if you need a copy.

Re-subscribing​

To re-subscribe:

  1. Click Billing in the header
  2. Choose Monthly or Annual billing and click Get Pro
  3. Complete payment
  4. Full access is restored when Stripe confirms the payment

No data is lost between subscriptions.

Contact Support​

For billing questions:

  • Email: [email protected]
  • Response time: 1-2 business days
  • Pro subscribers: Priority response